Need a hand?
Email us: info@aimobilestudio.com
Tell us your display name, your phone model and what happened. We answer within two working days.
How do I play?
You and your opponent get the same three pieces at a time. Drag them onto your 8x8 board and fill whole rows or columns to clear them. Clearing two lines or more drops stones on your opponent; clear a line during the warning to cancel stones coming at you. Highest score after two minutes wins, and the last ten seconds score double.
I bought something and don't have it
Open Settings › Restore purchases while signed in to the same App Store or Google Play account you bought with. If it still doesn't show, email us with the order number from your purchase receipt.
How do I get a refund?
Payments are handled by Apple or Google, so they decide refunds. iPhone: reportaproblem.apple.com. Android: Google Play › Payments & subscriptions › Budget & history, or Google Play's refund page.
How do I cancel Duel Pass?
iPhone: Settings › your name › Subscriptions › Grid Bout. Android: Google Play › Payments & subscriptions › Subscriptions › Grid Bout. Cancel at least 24 hours before it renews. Deleting the app does not cancel it.
I got a new phone. Where is my progress?
Progress moves with you only if you linked Sign in with Apple or Google (Settings › Account) on the old phone. Sign in with the same account on the new one. Guest progress stays on the old device.
Someone has an offensive name or is cheating
Tap their card after the match and choose Report, or email us their display name and the time of the match. You can also block a player so they can't challenge you.
How do I play with a friend?
Home › Friend Battle › Create gives you a four-letter code and a link. Your friend opens the link or enters the code under Join. Friends without the game are sent to the store first.
Delete my account
Settings › Account › Delete account, or see the delete account page.